The overall program is designed to enhance personal effectiveness by skilling participants in interpersonal skills and providing an introduction to basic business skills to enhance their understanding of the business framework in which their managers operate.  Topics covered include:

• Personal power and influencing skills
• First impressions and building rapport
• Using your personality preference to choose influencing

Strategies

• Identifying and using other’s personality preferences to influence
• How to negotiate (including verbal and non-verbal communication)
• Managing difficult situations
• Action research exercise to explore experiences of  Communication and

Negotiation

This program has been designed as a four part workshop program running at six week intervals over a six month period. Sessions are designed to skill participants on managing up and are supported by individual catch-up/coaching session (by email) to remind each participant of the key points from each session. Participants keep a learning journal  and present a progress report on how they have used their learning in between sessions  as well as any issues they may have faced doing this